Financial Mentors and show empathy and understanding when assisting families to budget for their own needs and lifestyle, respecting their choices and their right to withdraw from budgeting at any time.
Support and advice is offered without prejudice.
Assistance without discrimination
Financial Mentors maintain a non-judgemental, accepting attitude to all, regardless of sex, age, race, religion or lifestyle. Financial Mentors do not attempt to impose values of their own.
Total confidentiality which is never breached
Financial Mentors maintain total confidentiality in all matters. Before discussing details with creditors, court officials, agencies and other third-party, advisers first obtain permission from the client family according to the provisions of the Privacy Act 1993.
An environment of co-operation and accountability
Financial Mentors display reliability, integrity and accountability, working as representatives of their local service when communicating with individuals, families, creditors or any other people.
Operations that reflect Te Tiriti o Waitangi
Financial Mentors accept that Te Tiriti o Waitangi (The Treaty of Waitangi) is fundamental to the operations of the budgeting service and this is reflected in our operations by adhering to the practices embraced through the principles of Partnership, Protection, and Participation.
Ongoing training support and supervision of all staff
Financial Mentors accept initial and ongoing training. Resources, support and supervision offered by the budget service is necessary to maintain standards of budgeting.